If you are unsatisfied with your purchase you must contact HawaiianHut.com within 10 days of receipt of your goods to take advantage of the 10-Day Money Back Guarantee offer. If your purchase qualifies for the Guarantee the goods must be shipped back to HawaiianHut.com in the condition they were received with all packaging intact. Any and all freight and insurance costs relating to returning goods covered by the 10-Day Money Back Guarantee to HawaiianHut.com are incurred by the customer. Returned goods must be received by HawaiianHut.com within 10 working days of the return being approved. All Money Back Guarantee claims will be honoured, provided the goods are returned undamaged and with all packaging included. The guarantee does not apply to orchid leis.